Accessing a Video Tutorial
When you purchase a video tutorial, either as a stand-alone product or as part of a kit+tutorial bundle, you’ll receive a confirmation email with a link and password. If you don’t see this confirmation email come through within 5 minutes, please check your spam folder. Reach out to email@example.com with any questions!
Downloading a CraftBook/NatureBook
PDF versions of our CraftBooks and NatureBooks are included only in stand-alone video purchases. Printed versions are included in orders of kits and kit + tutorial bundles, and will be shipped separately if purchased solo. For customers who have purchased a stand-alone video, you will receive a confirmation email that contains a link to download a PDF version of the CraftBook or NatureBook. If you don’t see this confirmation email come through within 5 minutes, please check your spam folder. Reach out to firstname.lastname@example.org with any questions!
All Kits & products are shipped USPS Priority mail from our Portland, OR studios. Orders are shipped within 5 days of the initial order date. Customers will receive a confirmation email upon ordering, and a shipping confirmation email, with tracking number once the shipping label has been made. If you require expedited shipping, please contact email@example.com prior to placing your order.
WildCraft does not accept returns of kits or any products on our website. All items are final sale. If an item has arrived damaged, or a kit is missing pieces, please contact firstname.lastname@example.org.
Digital Gift Certificates may be purchased via our online shop, and can be applied to any item in the shop, or any in-person workshop hosted by WildCraft Studio School. All Gift Certificates are valid for 1 year from the date of purchase and are non-refundable. Please be mindful of the expiration date as we do not grant extensions for personal circumstances, or Covid-related considerations.
A digital Gift Certificate purchased from our online store can automatically be applied to any item in our online store using the unique code featured in the email. If you would like to apply your gift certificate to an in-person workshop found on www.wildcraftstudioschool.com - the code WILL NOT transfer to that website’s check-out system.
Please email, email@example.com to register for an in-person workshop using your digital Gift Certificate.
If you have a Gift Certificate purchased prior to April 2023, please email firstname.lastname@example.org to apply your gift certificate to a workshop, or an item in the online store.
A valid credit issued from an in-person workshop hosted by WildCraft Studio School may be used to purchase access to a video tutorial via our online shop. All other items in our online shop, including video & kit bundles, CraftBooks, and products are not eligible for purchase with credits issued from in-person workshops.
The same terms apply to Conditional Credits.